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Grievance Resolution Process 

Step 1

• Student should first attempt to resolve the grievance informally by discussing the issue with the person responsible for the matter (the respondent).

• Students uncertain about how to proceed may consult the Programme Officer for assistance.

• At the request of either the grievant or the respondent, the Programme Officer may be asked to arrange for and attend this meeting. In most instances, grievances can be resolved at this level. 

Step 2

• If the grievance is not informally resolved between the grievant and respondent, the grievant may file a written statement describing the grievance to the Programme Manager.

• The written document shall describe the facts and provide evidence supporting the alleged violations, indicate what redress the grievant seeks and provide a brief history of the attempts to resolve the grievance.

• A grievance must be filed in writing to the Programme Manager within 2 weeks from the date of the grievous act. This time limit may be extended upon good cause shown.

Step 3

• If feasible, all disputes should be resolved informally between the programme department and the student first.

• If the parties cannot resolve amicably with mutual regard to the dispute involved, the student may file an appeal in writing to the Director, Student Developmentfor a final resolution within 2 weeks from the date of the first ruling.

• If the student and SIM are unable to resolve a dispute amicably, either party can refer the dispute to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation.